Wells Fargo customers found they couldn't access their online bank accounts Thursday, nor could they withdraw money from Wells Fargo ATMs.
"We continue to work on restoring all our services as soon as possible, and encourage customers to contact us if they have questions or concerns", the bank's release said.
Customers complained on social media that they could not get into their Wells Fargo accounts online all morning, and some learned the hard way when their cards were declined.
The outage affected Wells Fargo customers all around the United States, with all of the coastal areas experiencing the heaviest issues. The bank apologized on Friday for a similar outage. "We apologize for the inconvenience", it said.
Whatever the cause, some Wells Fargo customers may have been caught short on cash or blocked from paying a bill just before the deadline.
The company didn't respond for hours to many customers' complaints and finally posted an admission that something was wrong shortly after 8:00 a.m. CST.
Some customers reported the problem was restricting access to Wells Fargo's network of ATM's, although one customer told KCBS Radio reporter Matt Bigler he was able to access his account via a Geary Boulevard ATM.
The company later said it is working to fix the "intermittent" outages in a second tweet.
The Lake Johanna Fire Department confirmed an activation of the fire suppression system at the Wells Fargo facility in Shoreview, Minnesota due to construction dust, not a fire.
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