Ericsson rumoured to be behind O2 and Softbank outages

O2 blames global network outage on third-party software glitch

Those on Sky, Tesco, Lyca Mobile and Giffgaff are also affected by the technical glitch.

OUTAGE UPDATE 10.45am: One of O2's third party suppliers has identified a software issue in their system.

'We have been working hard on resolving the United Kingdom data issue since early this morning.

With O2 United Kingdom and Softbank customers being thrown back to the 90s after a network outage, reports have emerged suggest Ericsson was the root cause.

"The cause of today's network issue is in certain nodes in the core network resulting in network disturbances for a limited number of customers across the world, including in the UK", Ericsson UK and Ireland CEO, Marielle Lindgren, said in a statement.

The service was still down for many users at the time of writing and O2 said that it was working to fix the issue "as quickly as possible".

O2 and network equipment supplier Ericsson promise data service will be restored by Friday morning.

Their technical teams are working on the issue as a "high priority" and updates will be given throughout the day. Work is now ongoing to fix the fault and customers are being encouraged to use wi-fi where possible.

Customers have vented their frustration at not being able to access the internet on their phones.

The company have so far not said anything about whether they would be giving customers compensation for the outage.

TFL said: "The company that updates the data to our network of Countdown Systems is now experiencing difficulties in providing this service".

London Bus electronic timetables, which rely on the O2 network, have also been affected.

"My teams are working really hard with Ericsson to find a swift resolution".



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