Gatwick resorts to whiteboards for flight information after IT crash

Gatwick Airport

The screen failure is affecting both the North and South terminals at the airport.

The error, which also led to the disappearance of flight information from Gatwick's website, was blamed on the airport's IT provider, Vodafone. "They used megaphones to tell everyone of updated information".

According to the BBC, Gatwick staff had to bring out whiteboards (like the ones you had in school) to notify passengers of their flight statuses due to all the digital screens in the airport being downed by technical issues.

Staff have resorted to manually writing out information such as gate numbers for each departure, with some passengers missing their flights owing to the problem.

Staff were forced to take information by two-way radio before writing updates on whiteboards dotted around the airport's two terminals.... As of 12:30 p.m., the issue had still not been resolved.

Some passengers have missed their flights due to the issue, which the West Sussex airport said was caused by damage to a fibre optic cable.

"Tens of thousands" of people departed on time and no flights were cancelled. "We are keeping Gatwick Airport constantly informed of progress".

Some 45.6 million passengers travelled through Gatwick Airport a year ago, according to statistics from the Port Authority of NY and New Jersey.

He added: "Gatwick would like to apologise to any passengers affected and expects Vodafone to resolve the issue as quickly as possible".

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