eBay is taking the fight to Amazon and its subscription-based Prime membership program by announcing that it's now going to provide three-day "Guaranteed Delivery" on more than 20 million items. eBay is going to roll out Guaranteed Delivery in the United States this summer, it says that this will provide faster and more precise delivery dates for customers. And shoppers will be able to filter items by one- and two-day delivery. "Alternatively, the buyer can also choose to return the item at no cost", eBay explained.
eBay reports it has 1.1 billion listings available at any given time, and that 63 percent of purchases on the site are already delivered in three days or less.
Amazon recently also lowered its free shipping minimum to US$35 in a bid to counter Walmart after previously holding its free shipping minimum at $49.
Indeed, an analysis of eBay customer reviews posted on ConsumerAffairs shows lengthy delivery times are a common source of complaints.
Shipping isn't necessarily free under the program, and numerous items were already delivering in three days or less.
The first question we had upon learning of eBay's Guaranteed Delivery: who pays for the refund (or coupon) if the package arrives late.
You will be able to set your shipping rate table preferences in My eBay and Seller Hub.
If an item doesn't arrive by the delivery date, eBay will make it right.
On top of that, eBay has launched a new home page that gives consumers a more, well, Amazon-like buying experience.
The tools will be free, but eBay has mentioned that sellers must meet some required shipping standards to be eligible for the program.
Spreetail business development vice president Brett Thome said: "There are so many great sellers on eBay delivering an incredible shipping experience where they deliver in 2 days, and even next day, so the ability to highlight Guaranteed Delivery will further increase customer confidence and satisfaction".
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