"There is no evidence at this time connecting the child's death to the T-Mobile ghost call issue".
The incidents come only days after AT&T customers in Dallas as well as other parts of Texas and in and other states in the Midwest, experienced an outage of 911 service.
Another Dallas resident has come forward to blame the city's troubled 911 system for their loved one's death.
"Whenever a T-Mobile customer calls 911, it creates ghost calls that the system records as 911 hang ups", writes Dallas ABC affiliate WFFA.
Bridget Alex said that the urgency in finding a solution comes too late for her son.
"We took some changes into the system that we actually thought had arrested the problem and cured it out", Carey said. So far, two people have died because they weren't able to make contact with 911 using their T-Mobile phones.
Rawlings had no answer but he shared his condolences, as he did for Alex. The city's deputy police chief, Jesse Reyes, said the trouble started late previous year, when 911 call centers experienced a flood of calls from T-Mobile phones that registered as hang-ups and also prevented legitimate 911 calls from going through. At one point on Saturday, some 422 calls were on hold, the city noted.
She made the second call at 5:57 p.m and it lasted eight minutes and 40 seconds. So she hung up and called back again, but this time reportedly waited on hold for 30 minutes. The sitter said she had called 911 three times and kept being placed on hold.
"I lost my 6-month-old because 911 did not respond there's no excuse that you can give me to take that pain away". "At the end of the day, I'm still going to be here hurt, because he's not going to be here", she said.
The mother raced home and drove the boy to the hospital herself. After Brandon fell, the babysitter-who the Dallas Morning News reports didn't have a car-tried CPR and called 911. By then, Alex said, her son had stopped breathing. Within an hour of being brought to the hospital, he was pronounced dead.
The calls originate with T-Mobile devices that have already called 911, said Deputy Police Chief Jesse Reyes.
By the time paramedics got there, it was too late.
The grieving mother says she wants an explanation.
"The only time we normally have an issue with people calling through is when we have a auto accident", she said. The Bellevue company's chief technology officer, Neville Ray, is in Dallas with a team of engineers to work on the issue along with executive vice president Dave Carey.
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